A quick start.
A first call to understand the notice, and a clear view of what the factory side holds and where.
Program 3 of 6 · Asia Agent Pte Ltd
CBP Response
A customs question doesn't have to become a crisis.
If CBP has sent you a CF-28, a CF-29, a detention notice or a question about where your goods were made, take a breath. CBP is asking questions or proposing a change, and most of it can be answered with records that already exist, in a factory, often in Chinese.
We help you get them, quickly and in order. Your broker and counsel lead the response. We gather what only the factory has.
- How fast
- We start as soon as we've spoken
- Where
- China, Vietnam and India
- Price
- Cases from $9,000
- Scoped
- Quickly, in writing
First, what these notices are
A CF-28 is a request for information. CBP is asking you to explain something about an entry, usually its origin, value or classification.
A CF-29 is a notice of action. It tells you that CBP is proposing a change, or has already taken an action, on a specific entry.
A detention means your goods are held while CBP looks at a question. You can respond with evidence.
Each one is a chance to respond with your records. The notice will tell you what is being asked and by when, so read the dates carefully.
Your first hours
You don't need us for these first steps.
- 1. Read the notice slowly. Note what is being asked and the date by which CBP wants an answer.
- 2. Call your customs broker and trade counsel. They lead the response.
- 3. Ask your suppliers for the documents the notice lists. Keep the originals exactly as they are, and never edit or recreate a document.
- 4. Talk to us, if the records sit in a factory you can't easily reach, or in a language you don't read.
Who it's for
- Importers with an open CF-28, CF-29 or detention, including UFLPA cases.
- Importers with a question about origin or about goods that passed through another country.
- Customs brokers and trade counsel whose client's evidence sits in factories in China, Vietnam or India. We gather the factory side so you can file.
What you get
The records.
Production, purchase, shipping and payment records collected from your suppliers, in person, and translated where needed.
The match.
Invoices, payments, production and shipments checked against each other, so the story the records tell is consistent.
Supplier statements.
Statements from your suppliers on origin, value and production, prepared with local counsel for your own counsel to review.
The response file.
One organised evidence packet, ready for your broker or counsel to submit.
Support while the case is open.
More records if CBP asks more, and a short list of fixes afterwards so the same question doesn't come back.
Who does what
You and your broker and counsel lead the response, file it with CBP, and decide the strategy.
We gather, check and organise the evidence that sits in the factories, and tell you honestly what is strong and what is missing.
We don't file with CBP, classify goods, give legal advice or promise an outcome. We make sure the factory-side evidence is complete, consistent and easy to use.
How it works
1.
We talk.
A first call about the notice, the suppliers involved and the dates. We tell you what we can do and how quickly.
2.
We go to the factories.
In each hub, we sit down with your suppliers, face to face, and explain what is being asked and why. Most suppliers are good and want to help. That's how the records actually get handed over.
3.
We build the file.
We organise the records, check them against each other and prepare the supplier statements.
4.
We hand it over, and stay.
Your broker or counsel receives the response file. We stay available while the case is open.
What it costs
Cases from $9,000.
The price depends on the number of suppliers, products and countries, and on how far back the records go.
If you are in the middle of a case, we help first. We agree the scope in writing, quickly, so paperwork never slows the work.
When the case is closed
Many importers want this to be the last one. If that's you, there are two good next steps, and no pressure on either.
- See the whole chain. Mapping & Origin shows who really makes your product, in every country.
- Build the system. Compliance System Build puts the records and procedures in one place inside your company.
For month-to-month work with a supplier: China Agent Ltd in China, or Vietnam-Agent.com and India-Agent.com in those hubs.
Questions about CBP Response
What is a CF-28?
A CF-28 is a Request for Information from CBP. It asks you to explain or document something about an entry, usually its origin, value or classification. It is a request, not a decision.
What is a CF-29?
A CF-29 is a Notice of Action. It tells you that CBP is proposing a change, or has already taken an action, on a specific entry. The notice explains what is being done and by when you can respond.
Our goods are detained. What should we do first?
Read the notice, note the dates, and call your customs broker and trade counsel. They lead the response. If the evidence sits in factories you can't easily reach, talk to us.
Can you help if my suppliers are in Vietnam or India?
Yes. We work in China, Vietnam and India, and we sit down with your suppliers in each hub, face to face.
Do you file the response with CBP?
No. Your customs broker or trade counsel files. We gather, check and organise the factory-side evidence so they can.
Can you guarantee the goods will be released?
No one can promise an outcome. We can make sure the evidence from the factories is complete, consistent and organised, and we tell you honestly what is strong and what is missing.
How fast can you start?
As soon as we've spoken. If you are in the middle of a case, we help first and agree the scope in writing, quickly.
How much does it cost?
Cases start from $9,000, depending on the number of suppliers, products and countries and how far back the records go. The scope and price are agreed in writing.
Do you give legal advice?
No. We build the supplier side: the records, files and structure. Your customs broker and trade counsel advise and file.
Got a notice? Let's look at it together.
Send us what you have, or message us now. We'll tell you what the factory side holds and how we can help.